Sport Tide statement

Shipping weight <= 2KG

Worldwide free shipping by registered air post for shipping weight <= 2KG

Shipping methods

• China Post
• HongKong Post
• Singapore Post
• DHL eCommerce
• ePackage

Delivery time

• North America: 7-25 days
• EU: 7-30 days
• South East Asia: 7-25 days
• Middle East: 12-35 days
• Australia & New Zealand: 10-30 days
• South America: 15-50 days
• Other destination please contact us for details

We have the rights to choose shipping method for all free shipping orders.

• • Delivery times may vary, especially during peak periods.

Shipping weight > 2kg

If your order can be shipped separately in 2 or more box, refer to shipping policy "Shipping weight <= 2KG"

If your order can not be splitted into 2 or more box, such as bikes, frames, forks, wheelsets. We will ship it by express. Shipping cost will be charged depends on destination.

Shipping methods

• China EMS
• HongKong EMS
• Singapore EMS
• DHL
• FedEx
• UPS

Delivery time

• North America: 3-7 days
• EU: 3-7 days
• South East Asia: 2-7 days
• Middle East: 3-7 days
• Australia & New Zealand: 3-7 days
• South America: 5-10 days
• Other destination please contact us for details

The reason for carriage on bikes, frames, forks and wheelsets is the high cost of the service they are sent on and the insurance due to their higher costs, please note these services are still subsidised, the cost of posting is greater than our charge to you.

• • Remote area fee is not covered. You need to pay it yourself if confirmed remote area.

We accept PayPal payment only, it is safer and easier!

If you can't pay through PayPal, Please contact us

All prices are in USD and include VAT. So all purchase can order VAT free. Purchases will be charged in USD(GBP, EUR) and converted to your currency by PayPal. Eurozone customers will be charged in EUR. UK customers will be charged in GBP.

• • All prices are not covered customs taxes! Please note some of the countries may be customs/import duties to pay depending on the value of the goods(we often declare low value), these are the responsibility of the customer. If you are unsure please check your local customs office.

Unwanted and exchange items

Goods which prove unsuitable may be returned for a refund or exchange if they are returned to us within 30 days from receipt date.We are sorry but we are unable to cover or refund postage costs.Goods are returned unused (and not having been fitted to a bike etc) and in as-sold condition in original packaging.Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.Goods returned after 30 days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.

Warranty returns

If you have an item that you need to return to us due to a fault within its warranty period please contact us first as we may be able to offer advice via email(cs@sporttide.com)If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.Please note some items may need to be returned to the manufacturer/distributor for inspection/repair.Goods must be returned in a clean condition.We are sorry but we are unable to refund postage costs.If the goods are found to be out of warranty we will try to work with you to find the best possible solution.

Incorrectly supplied goods

We will endeavour to rectify the problem as soon as possible.Please return the item using an economy service, with the package marked "ZERO VALUE FAILED SALE", and we will reimburse your reasonable shipping costs.

• • Please note - we must be informed of any errors within 30 days of deliver date.

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